Flogas Ireland Ltd
Flogas Energy is currently looking for an experienced???.
Processing Administrator (Residential Customer Service Team)
Flogas Energy is seeking to recruit a processing administrator for the Customer Services team within the Residential Natural Gas & Electricity market. The role is based in our Head Office in Drogheda to service our ever~expanding business & customer base.
You will report directly to our Customer Service Team Leader and your primary responsibilities will include:
Processing all new applications for Natural Gas and Electricity (including internet, comparison websites applications and phone applications);
Dealing with all processing queries;
Checking all applications for rejections;
Emailing customers with status updates on their applications;
Follow up on any outstanding matters relating to processing;
Sending out relevant correspondence in a timely manner to customers;
Dealing with inbound customer service calls in a positive, professional and efficient manner;
Updating customer accounts notes as required;
Ad~hoc requirements which may arise within the department from time to time;
** Owing to the demanding fluidity required on resources in the Natural Gas Customer Service division this role will require a high level of flexibility as the tasks required can change as resource demands change within the environment
A little bit about you?
You will have previous experience dealing with a large customer base and working within a team environment. You will be a highly organised and dedicated worker with great problem solving & prioritising skills who loves to keep busy. Resourceful, results~driven individual with a strong sense of urgency who can build trusted relationships with our large customer base and colleagues. You will be competent working on your own initiative and possess excellent communication and listening skills with a keen desire to work with energy and enthusiasm. You will pride yourself in your attention to detail in administrative tasks and possess strong IT skills. Your ability to work well under pressure and to deliver high levels of service excellence is paramount.
Permanent / Full-time