Dublin 12, Dublin
We are a Business to Business supplier of integrated Audio-Visual systems, as well as Print and Document Management Solutions. We specialise in Video Conferencing and Telepresence Systems, Audio Conferencing, LCD and Projector Presentation Systems, Digital Signage, Lighting Control, Room Control, Video and audio Over Ethernet Cable, TV Signal and IP TV, Cable Management, Video Recording and streaming Solutions.
Job Duties & Responsibilities
Our Service Engineers are motivated to provide a high-quality service to our clients. In addition to ensuring our clients systems are operating at their best, a key requirement is our Technicians’ personal skills, working with clients, developing the relationship, understanding their issues and providing the right level of response. Being the face of Digicom on a day to day basis with our customers requires the right personality as well as the required technical skills and experience.
To fulfil this role, you will already have a strong working knowledge and understanding of the AV industry and associated technologies and their associated software, you will have excellent product knowledge including Crestron, AMX, Q-SYS, Biamp, Cisco, Polycom, Zoom rooms, etc… You will understand Networks and product / system integration. Have the ability to root cause problems and resolve issues whilst at the same time being flexible working to client requirements and deadlines.
As this position is in Field Service, transport is provided so a full clean driving licence is a pre-requisite. Salary is commensurate with experience. On-going training and development is provided.
Working hours are typically Office hours but some flexibility is required as we work to client requirements and deadlines. This role reports into the Lead AV Service Engineer.
On-site maintenance and repair of Audio Visual installations provided by Digicom.
Achievement of contracted Service Level Agreements and internal KPI metrics.
Responsibility for resolution of Customer Audio Visual incidents and problems.
Maintaining effective & courteous communication with all departments and customers.
Managing parts car stock and updating Digicom warehouse stock levels including quarterly car stock and in-house parts stock take.
Maintaining excellent Customer relationships at all times.
Permanent / Full-time