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Sales Centre Associates

Location

Park WestDublin

Company

Sysnet Global Solutions

Date added

16/01/2020

Website

http://sysnetgs.com

Job Description:

We are currently recruiting for Full and Part-time permanent Sales Centre Associates. The successful candidates will be responsible for providing a superior level of customer service to our clients. You will be responsible for maintaining good customer relationships.

You must be an excellent communicator and have superior people skills and be comfortable presenting products or services over the phone as well as dealing with customer queries.

Key Responsibilities

Achieve targets

Achieve daily/weekly/monthly KPI’s set out by the business to support our customer’s needs. Be part of a team striving towards growing our business.

Customer Engagement

Provide Security and/or Compliance support via multiple customer engagement channels, including; voice, web-chat, email and SMS.

Customer Experience

Provide exceptional customer experiences at every customer touchpoint. You’ll be assessed using our industry leading quality program and receive regular feedback, coaching and support to ensure success.

Security Assessments and Support

Utilizing Sysnet technology – you will assist and/or manage customer profiles to determine their Security and Compliance requirements and complete/maintain the subsequent security assessments to determine security and compliance status.

Product Awareness

Identify opportunities to promote and upsell additional security and compliance products when supporting customers based on their customer profile.

Other

Undertake additional tasks as necessary based upon business needs.

Required Education, Skills and Qualifications

Excellent ‘all-round’ communication skills

Ability to work flexible shifts whilst displaying impeccable schedule adherence

A team player with a positive outlook and a passion for customer service

Strong attention to detail and the ability to multi-task

Excellent computing skills

Strong decision-making and problem-solving skills

Required Experience

1 years’ experience in a fast-paced customer service environment (preferably Sales call centre environment)

Qualifications

Leaving Certificate or equivalent desirable

Required Language(s)

English

Benefits

22 days annual leave increasing with length of service to 28 annual leave days per annum

Competitive hourly rate, incremental increases in line with performance and service

Performance incentives, commission based pay

Employer Pension Contribution

Paid monthly sports and social events

Recreation facilities

Mid-month meals and Pizza Fridays

Subsidised Gym membership

Fun budget

Tuition Support

Free Parking

Permanent Contract following 6 month successful probation

Term

Permanent / Full-time

Apply for Sales Centre Associates

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