Park West, Dublin
Sysnet Global Solutions
We are currently recruiting for Full and Part-time permanent Sales Centre Associates. The successful candidates will be responsible for providing a superior level of customer service to our clients. You will be responsible for maintaining good customer relationships.
You must be an excellent communicator and have superior people skills and be comfortable presenting products or services over the phone as well as dealing with customer queries.
Achieve daily/weekly/monthly KPI’s set out by the business to support our customer’s needs. Be part of a team striving towards growing our business.
Provide Security and/or Compliance support via multiple customer engagement channels, including; voice, web-chat, email and SMS.
Provide exceptional customer experiences at every customer touchpoint. You’ll be assessed using our industry leading quality program and receive regular feedback, coaching and support to ensure success.
Security Assessments and Support
Utilizing Sysnet technology – you will assist and/or manage customer profiles to determine their Security and Compliance requirements and complete/maintain the subsequent security assessments to determine security and compliance status.
Identify opportunities to promote and upsell additional security and compliance products when supporting customers based on their customer profile.
Undertake additional tasks as necessary based upon business needs.
Required Education, Skills and Qualifications
Excellent ‘all-round’ communication skills
Ability to work flexible shifts whilst displaying impeccable schedule adherence
A team player with a positive outlook and a passion for customer service
Strong attention to detail and the ability to multi-task
Excellent computing skills
Strong decision-making and problem-solving skills
1 years’ experience in a fast-paced customer service environment (preferably Sales call centre environment)
Leaving Certificate or equivalent desirable
22 days annual leave increasing with length of service to 28 annual leave days per annum
Competitive hourly rate, incremental increases in line with performance and service
Performance incentives, commission based pay
Employer Pension Contribution
Paid monthly sports and social events
Mid-month meals and Pizza Fridays
Subsidised Gym membership
Permanent Contract following 6 month successful probation
Permanent / Full-time