McGUINNESS O NEILL
A leading Donegal accountancy firm is seeking a suitable candidate to fill the role of office administrator/receptionist.
This is a full-time position, Monday to Friday.
The successful candidate will have the following attributes:
Be technologically literate and able to assist in the implementation of new technologies
Experience in a similar role, with specific knowledge of using and maintaining a Customer Relationship Management system.
Polite and pleasant manner in all work interactions
Willingness to take on the complexities of the role
Ability to draft correspondence to a high standard
Main duties and responsibilities:
Ensure that all callers and clients are dealt with in a friendly, positive and professional manner
Accurately record and distribute telephone messages to the appropriate internal team member.
Diary and meetings management
Dealing with incoming and outgoing post and general emails
Provision of customer service activities including query follow up and close, feedback follow up.
Maintain safe and clean work area
Ensure all client communications and correspondence are accurately recorded and filled.
Provision of administrative support to other staff as the need arises
Other job aspects
Management and implementation of company-specific project within the firm as required
Providing cover across other roles (subject to training & qualification)
Contributing to our firm's strategy from an operational and staff perspective by improving business process, services and performance
Permanent / Full-time