The Red Hat Customer Content Services team is looking for a Senior Technical Writer to join us in Ireland. In this role, you will work as part of a team that promotes customer loyalty and success through content development and delivery. You'll create feature documentation, user guides, and premium content that accompany Red Hat's offerings. As a Senior Technical Writer on the Telco Documentation team, you will define the scope of, quality test, and deliver writing projects while maintaining a customer focus by participating in existing feedback programs and consistently developing your technical expertise. Drawing from your passion for both technology and the English language, you'll work closely with developers, engineers, and other subject matter experts to create content that will help our customers understand our offerings and solutions. The Telco Documentation team maintains their own GitHub repositories, manages their own testing, building, and deployment software, and works with Engineering teams to develop working code examples.
Primary job responsibilities
Work closely with content strategists, engineering project teams, support teams, and other stakeholders to create and maintain high-quality documentation
Effectively manage documentation projects and deliver customer-focused documentation
Engage and collaborate with customer feedback programs to address content gaps, respond to direct customer feedback, and promote continuous improvement of the documentation experience
Keep up to date on changes of our offerings, customer use cases, and support issues
Master the use of our internal documentation toolchain, including the publishing platform and issue-tracking tools
5+ years of enterprise-level technical writing experience
Bachelor's degree in IT, computer science, or an arts or language field
Experience with information architecture structural design
Experience writing clear and concise procedural documentation for a technical audience
Experience and being comfortable with with agile development methodologies and fast delivery
Familiarity with version control systems; experience and being comfortable with Git is a plus
Working knowledge of and experience with operating within a Linux environment using the command line
Ability to read, write, and compile technical documents, including feature descriptions, customer use cases, and release notes using industry best practices
Familiarity with Red Hat's enterprise solutions portfolio is a plus
About Red Hat
Red Hat is the world’s leading provider of enterprise open source software solutions, using a community-powered approach to deliver reliable and high-performing Linux, hybrid cloud, container, and Kubernetes technologies. Red Hat helps customers integrate new and existing IT applications, develop cloud-native applications, standardize on our industry-leading operating system, and automate, secure, and manage complex environments. Award-winning support, training, and consulting services make Red Hat a trusted adviser to the Fortune 500. As a strategic partner to cloud providers, system integrators, application vendors, customers, and open source communities, Red Hat can help organizations prepare for the digital future.
Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, uniformed services, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.
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Permanent / Full-time