Dublin 9, Dublin
RAPID RTC™ are looking for a Dealer Care Representative who has experience of the Irish Automotive Industry. It is a combined role of Account Management and Dealer Care Support. Under the function of Account Management, the individual will be responsible for building strong, mutually beneficial relationships with our automotive dealership partners. Under Dealer care, the individual will be responsible for providing ongoing dealer support through the rolling out of new product and product updates, completing assessment of tool usage and supporting our CRM integrations. It is expected that the Dealer Care Representative role will be split approximately 75% Dealer Care and 25% Account Management.
RAPID RTC™ is a multinational brand headquarted in Winnipeg, Canada with offices in Dallas, London, Toronto and Paris and is part of the Keyloop Group of companies – creators of market leading SaaS based (software as a service) solutions centered around digital lead management.
Dealer Care Support:
Scheduling and coordinating of dealer training for RAPID! Response, the Dealer Website Platform and eDrive products. Ensure training resources are booked, communicate all relevant information to the Training Specialist and handle post-training follow-up
Using Maturity Index Assessments and a number of reporting resources to ensure that our dealership partner’s experience with RAPID! Response always exceeds expectations
Handling Asset change requests
Handling CRM ID mismatches – identify and action with dealers
Handling unattended leads (hot and warm)
Scheduling Training sessions with Dealerships
Providing regular customer satisfaction and account management to dealerships through telephone calls and emails
Developing customer relationships to develop business and drive sales
Conducting Research for dealer custom solutions
Investigating new opportunities for system enhancements or additional services
Supporting our OEM field staff for their RAPID RTC custom solutions
Utilising Sales Force proficiently for managing all dealer account activity
Creating, researching and analysing Dealer Scorecards
Monitoring the installation and completion of all new purchased services to ensure proper communication to the dealership on progress and promptness of completion.
Developing a strong working relationship with the territory’s Regional Manager and working together to identify and present product solutions, to manage and close program trials and to handle sales objections
The ability to understand the dealership environment and to relate to the needs of the dealer to provide solutions utilising RAPID RTC products.
Strong communication skills in both written and verbal
Excellent rapport building and telephone manner
Familiarity with common application suites in a Windows environment
Automotive dealership retail experience
Professional and courteous manner in handling dealership clients in a variety of situations
Quick learner and a passion for technology
Strong organisational and multi-tasking skills
A telephone interview will be conducted initially to determine the suitability of the candidate for the role.
This will then be followed up with a video interview. During the interview the candidate’s career, portfolio and education history will be reviewed, with ample time for questions.
Depending on the number of candidates interviewed, a second round of interviews may be arranged.
Permanent / Full-time