Cogans Toyota have a vacancy for a showroom receptionist. The showroom receptionist is key position in the dealership which involves providing a warm welcome to all visitors to the showroom.
The ideal candidate will have an ability to:
Encourage rapport building with customers who are waiting
Receive and appropriately direct telephone calls to the required areas in an efficient and timely manner
Retain ownership of the customer until the Sales, Service, Parts or any other departments have dealt with the customer
Take full responsibility of all the associated tasks to ensure an efficient and smooth operation within the Reception area
Specifically the role involves:
· Greeting all visitors to the showroom
· Operating a busy switchboard
· Ensuring that the customer waiting area is well presented
· Transfer of ownership of cars with the Motor Tax Office
· Customer follow up calls
· Ensure customer database is updated with customer contacts
· Investigating complaints fully and follow through to final resolution
The role requires:
· Excellent customer care skills.
· Be able to work on your own initiative.
· Excellent communication skills
· Be able to cope well under pressure
Permanent / Full-time