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Connacht Hospitality Group

Date added




Job Description:

The Connacht Hospitality Group Galway is looking to recruit a Receptionist to join our award winning team.

This role reports to the Head Receptionist. The purpose of the role is to deal with all guests enquiries in a pleasant, efficient manner and ensure the front desk operates in an efficient and organised manner.

Duties and Responsibilities:

• To liaise with reservations regarding future bookings, regular business clients and revenue pick up or loss

• To make the necessary preparations to deal with the arrival of customers with advance bookings and ensure the check in procedures are completed correctly

• To greet all guests and visitors pleasantly on arrival and acknowledge their departure

• To be aware of all products and services and be informative

• Ensure guests needs and wants are delivered

• All complaints are to be dealt with immediately. Ensure all complaints are logged with the Guest Relations Manager and Duty Manager no matter how minor they are

• To ensure that products and services are explained to guests at appropriate times and to take opportunities to promote products

• To ensure that all reservation enquiries are handled in professional manner

• To operate the switchboard, receive incoming calls, transfer internal and external calls, be familiar with department extension numbers

• To ensure that both incoming and outgoing calls are handled in a professional manner

• Dealing/sorting incoming and external post

• Ensure newspapers and fruits are displayed at reception

• Ensure easy listening music is playing in public area


Permanent / Full-time

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