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Service Manager

Location

Dublin 15Dublin

Company

M3 Van Centre

Date added

31/08/2021

Website

http://m3vancentre.ie

Job Description:

We have a vacancy for a Service Manager/Advisor to help manage its workshop operations in Dublin 15. The successful candidate will be reporting to the General Manager and will a broad range of responsibilities within the Service Department.

This role would ideally suit an experienced service advisor or workshop controller looking to progress in to management.

Workshop Management

Working under the guidance of the general manager to manage the day to day operation of the service department to ensure the achievement of key targets such as workshop loading, productivity and labour sales.

Day to day management of workshop technicians in conjunction with the workshop controller, and including service advisors and warranty staff.

Work with all Service staff to ensure that the highest levels of quality are achieved.

Ensure that the workshop operates as efficiently as possible with high productivity levels.

Generate weekly and monthly reports as required and liaise with dealership management to ensure a smooth running and efficient department.

Build effective relationships with customers that stimulates loyalty to the business.

Working with key contract stakeholders to ensure adherence to contractual obligations.

Working with the wider service department team to ensure financial targets are met.

Workshop Maintenance

Ensure that the workshop is kept in a clean condition at all times and a high level of general housekeeping is observed.

Ensure that all equipment is kept in working order and all tools are maintained in a calibrated state as required and stored in an orderly and safe manner.

Responsibility for maintaining a register of all workshop tools and equipment
Training

Work with the general manager to review training requirements of all workshop personnel to ensure that the required manufacturer training courses are completed and training plans are kept in place to ensure we have adequate technical skill resource available.

Health and Safety

Assist with the management of Health & Safety processes to ensure statutory and company compliance, environmental care and the maintenance of safety systems and safe ways of working within the service area.

Perform and record routine safety inspections or risk assessments on equipment and premises.
Environmental

Ensure that all required Company environmental conditions are fulfilled and maintained.
Essential Experience and personal attributes

You must recently have at least two years’ experience with a vehicle dealership or other similar environment in a service department role.

You must be customer focused with excellent communication skills and the ability to work under pressure.
You must be Microsoft competent to intermediate level

You must be focused on your job with excellent administrative ability

You must be reliable and able to work on your own initiative when required

Good technical knowledge of vehicles.

Core hours of work – 0800 to 18.00 Monday to Saturday .

Term

Permanent / Full-time

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