ASSA ABLOY Entrance Systems
Working from our Wexford Office, this role will work closely with the Service and Installation teams providing administrative support and being a key point of contact for our customers and engineers.
Key Duties will include:
* Responding to customer callouts - logging emergency calls onto the planning system.
* Managing customer bespoke portal systems - ensuring a smooth flow of information throughout our customers business, acquiring Purchase Order Numbers.
* Updating customers with arrival times and confirming completion of the job via phone, email and IT systems where applicable.
* Working alongside the Service Planning Team to ensure efficient and cost effective planning.
* Answering the telephone, dealing with customer queries in a timely and appropriate manner.
* Provide excellent Customer Service at all times.
The ideal canditate will have excellent customer service skills and an ability to priorise and organise their own workload. They should also be familiar with all Microsoft Packages including Outlook, Wod and Excel.
Permanent / Full-time