Dublin City, Dublin
Holiday Inn Express Dublin City Centre has an exciting opportunity an enthusiastic and passionate Guest Service Agent to join our team reporting to the Guest Service Manager, Guest Service Agent is responsible for Checking in/out Guests on the Front Office Desk, Providing Excellent Guest Satisfaction answering all Guest queries and ensuring an efficient and effective operation in the Front Office Department.
To ensure that all services to the guests as requested are carried out efficiently and on time and are properly recorded and charged
To fully ensure that any discrepancies are resolved or reported
To ensure the security of the Hotel to the standard set by the Hotel
Checks billing instructions and guest credit for compliance with hotel credit policy and minimise room rebates.
To ensure all guest requests are met promptly and efficiently
To action/deal with any complaints/queries expressed by guests, informing the Guest Service Manager, asking for assistance when necessary
We’re looking for individuals who can really shine in a busy setting, who are comfortable and confident in meeting and engaging with new people and who have a passion for great customer service.
articulate and communicative
good interpersonal skills
organised and systematic
concerned with quality of product and service
If you are interested in the role of Guest Service Agent, please send us a copy of your CV and Covering Letter by clicking the Apply tab or come in for coffee and chat about the job at Holiday Inn Express Dublin City Centre, 28 - 32 Upper O'Connell street, Dublin 1. Monday to Friday between 11am and 2pm ask for Anna or Ehi. We look forward meeting you!
Multitasking Customer Service team player
Permanent / Full-time