Kilkea Castle are currently recruiting for a Duty Manager to join the Team.
Reporting to the Assistant General Manager, the ideal candidate will have previous experience in a similar role within the hospitality industry.
To undertake the day to day management of hotel operations. To provide exceptional customer service through the use of Hotel Standards to achieve the aims and objectives in terms of revenue levels, high quality standards of procedures and service, profitability, operational efficiency and guest satisfaction of each department. In doing so, to co-operate with all work colleagues to create and maintain a safe and secure environment for all our guests, visitors and employees.
Key Responsibilities will include but are not limited to the following:
Communicating our services and facilities to guests as required.
Dealing with any customer complaints in a professional manner and informing management of actions taken.
A positive personal image is presented to the customer and interaction is developed.
The needs of the customer are anticipated and responded to appropriately and kept in balance with the needs of the organisation and feedback from customers is actively solicited.
Changes in services are developed in response to employee requirements and evaluated against their improvement to service.
Systems, procedures and practice for the maintenance of quality and customer service standards are monitored, evaluated and enhanced.
Check that staff meet and exceed guest expectations by training and encouraging staff to provide excellent customer service.
Identify training needs and make sure staff receive training, including skills training to provide a consistent and reliable service in conjunction with HR.
Attendance at all training programmes as organised by the hotel Human Resources Department.
Foster and develop effective employee relations within the Departments and throughout the whole hotel
Establish and maintain effective internal communication, including attending weekly Department Head meetings, to ensure optimum team work and productivity
To maintain a professional working relationship between management and all employees at all times
Adhere to all health, sanitation and safety rules and regulations and make sure that all staff adheres to these
Ensure that all potential and real hazards are reported and eliminated immediately. Take action to prevent them happening
Fully understand the hotels fire emergency and bomb procedures and ensure they are practiced and enforced to provide for the security and safety of guests and employees.
Encourage a general awareness of health and safety
To comply with the company policies regarding the following:
Health & Safety
Permanent / Full-time