Henley Forklift Group Ltd.
We have a great opportunity for a Service Coordinator to join our team in Dublin.
The main duties will include, but are not limited to the following:
Assist the Service Manager in the day-to-day running of the Service department
Monitor and relay information from email and phone enquiries with customers
Liaise with field service engineers
Data entry and general admin duties
Processing and reconciliation of engineers paperwork
Invoice customers in a timely manner with associated paperwork
Carefully identify customers’ needs and provide accurate and complete information to resolve their issues
Obtain PO’s where required to minimise customer complaints and administration errors
The ideal candidate should have:
Experience in a similar role desirable, but not essential
Excellent organisation and communication skills
Ability to adjust to changes as the business demands
Be computer literate and proficient in Word and Excel
Customer service experience is essential
Previous experience in a busy working environment would be an advantage
Excellent time management and organisational skills
A positive attitude towards their work
Be a team player and assist other departments where necessary
An ability to build and maintain good networks internally and externally
Be self-motivated to efficiently plan and organise daily duties and prioritise tasks
Handle routine work with limited supervision
This is a hands-on role and the successfully candidate should have a flexible approach to the job and be willing to assist other departments in the organisation. Experience in a similar roll is a clear advantage. There will be some manual lifting required. Full training will be provided.
Monday to Friday 08.30-17.30.
Permanent / Full-time