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Network Operations Centre (NOC) Engineer Tier 1





Date added




Job Description:

ROLE DESCRIPTION • Initial trouble shooting and diagnosis of all faults using enet’s trouble-shooting tools and monitoring systems. • Opening quality trouble tickets and follow correct incident management procedures to own, track, report, document and manage faults to resolution. • Escalate issues as necessary to support teams in an efficient manner retaining close management of open issues. • Providing quality support to enet’s customer base updating and resolving issues in a professional manner within predefined SLAs. • Manage customer enquiries, complaints and requests in a responsive and professional fashion. • Install, commission and test equipment on customer/enet premises in accordance with enet’s predefined procedures. • Participation in the 24/7 shift rota. SKILLS REQUIRED • Educated to degree level or 1 – 2 years networking experience, ideally in a telecommunications environment but similar experience in an enterprise environment will also be considered. • CCNA certification or similar industry recognized IP/Ethernet certification is preferable but not essential and equivalent experience will be considered. • Technical support/service desk experience and/or previous NOC experience is required. • Knowledge of ITIL desirable. • Technical Background. • General understanding of telecoms transmission/networking principles. • Excellent documentation skills. • High levels of flexibility, willingness to learn and develop in addition to an awareness of future. trends in the telecommunications industry. • Good working knowledge of MS Office applications. • Fluent in written and spoken English. • Eligible to work in Ireland. • A reliable team player who as the ability to multitask and work on their own initiative. • Proven interpersonal and communication skills. • Excellent attention to detail with the ability to prioritise. If you think you have what it takes and you feel the need for a genuine unique challenge, please apply in full confidence


Permanent / Full-time

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