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Mount Wolseley Hotel, Spa & Golf Resort

Date added




Job Description:

Purpose of job: To deliver friendly, efficient customer service and to create a warm and welcoming atmosphere to all of our customers, with the key aim of retaining and attracting new customers. To exhibit at all times the demeanor and professionalism required to uphold the standards necessary to maintain the reputation of Mount Wolseley Hotel as a hotel of the highest calibre and service levels.

Responsibilities will include but are not limited to:

• Deliver excellent customer service at all times.

• Serve and present beverages to customers in a quick and efficient manner while maintaining our hotel standards. • Dealing with cash on a daily basis while taking payment for food & beverage.

• Ensuring full awareness of cash handling procedures within the hotel.

• Replenish stock when required.

• Ensure that breakages and waste are recorded.

• Ensure that correct measures and correct pouring of alcohol is adhered to.

• Keep up to date with current promotions and new products.

• Make customers aware of offers on our extensive food and beverage range.

• Speak to customers to ensure that they are satisfied with their Food & Beverage.

• Ensure that the bar, front-of-house and toilets are kept clean and tidy at all times.

• Ensure that all checklists are completed at the end of your shift and that the Bar is left in excellent condition. I.e. Clean and tidy; preparation done for next shift; ready for operation for the next shift.

• Maintain personal knowledge by completing in-house training.

• Always adhere to all company policies, procedures and licensing laws.

• Be involved and contribute at team meetings.

• Carry out any instructions given by the management team.

• Build and maintain good relationships with all team members.

• Be able to communicate well with people of all levels.

• Be professional at all times.

• Remain calm, patient and polite, if receiving customer feedback.

• To ensure a high standard of personal hygiene and adherence to uniform policy including the wearing of a name badge.

• To be fully familiar of all policies of the hotel.

Health & Safety Duties

• To fulfil your obligations under the Health & Safety at Work Act 1989 and any revisions or additional legislation made thereto.

• To ensure that reasonable care is taken for health and safety of yourself, other employees, guests and any other persons on the premises.

• To keep work areas tidy and safe and report any hazard, loss or damage to management.

• To be aware of trained first-aid personnel on the premises and the location of first aid box.

• To observe all safety rules and procedures, including those laid down in the Health & Safety Statement.

• To carry out and promote fire and accident/other safety drills as directed by the hotel safety officer.

• To participate in all Health and Safety training scheduled for you and your team.

• To inform Management immediately in the event that you are personally involved in any accident or incident on the hotel grounds or if you are witness to an accident or incident involving a third party.


• To be flexible and co-operative in the workplace so as to ensure the smooth and successful operation of the hotel.

• Flexibility within each job category/functional area will be required by the company and full inter-changeability between departments will be required if needed.

• Dependent on business levels within the hotel, you will be required to assist with duties as directed by Management. These duties may include assistance in duties/operations in all areas of the hotel and/or its operation.


To carry out any other duties as assigned by your manger or supervisors.

To assist other departments were necessary and approved by your manager.

To attend training sessions/courses as required.

The above is not intended to be an exhaustive list and you may be asked to complete other duties and comply with reasonable requests as directed by management. The company reserves the right to alter the duties, responsibilities and activities of this job description as the needs of the business dictate


Permanent / Full-time

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