Dublin 12, Dublin
Aspect Hotel Park West is looking for a Night Porter to join our wonderful team.
Aspect Hotel Dublin Park West is situated within the award-winning Park West Business Campus, near the city and all the major road networks. Access to and from the hotel is effortless and well located within just four miles West of Dublin City Centre. Access to the city is made easy by commuter train which takes just 8 minutes and there is also a regular bus service from just outside the hotel. It™s the ideal spot for people travelling for business or leisure, offering 141 guest bedrooms and serviced apartments as well as excellent conference facilities. We offer warm and friendly service to all of our guests and hope that you can become part of that team ethic.
Your New Role
We are looking for someone who is friendly, helpful and empathetic to the core. If this is you, then this position is a perfect match. The Night Porter is a varied role which takes into account all the departments within the hotel and is the main port of call for customers. You will be covering a total number of 141 guest rooms. This includes greetings, sales, switchboard operations, billing and general queries/complaints. This role is crucial for the everyday running of the hotel as it provides the link between all departments. The successful candidate will have at least 1-2 years hotel reception experience and must have excellent communication and presentation skills. Must be a team player with the ability to multi task and have a fine eye for detail. Previous experience with Hotsoft is desirable.
To greet guests in a warm, friendly manner
To check in and out guests efficiently and quickly
Answer switchboard and telephone in a friendly, professional manner and transfer calls
To take reservations correctly, noting any special requests
To promote and sell the Hotel's facilities at all times
To ensure billing is correctly done to the agreed standards
To deal with any guest complaints, queries and suggestions quickly and efficiently
To handle all departmental floats and safe deposits, maintaining high levels of security
To adhere to all Company policies including Customer Care, Health & Safety, Fire Safety, Cash Handling etc
Effective communication with other employees to ensure the day to day business runs smoothly
Why Work With Us?
We are a small team that promote working together as a team. We believe in promoting from within. We encourage learning and development and offer a wide range of courses through our online learning platform Eureka. We are also very flexible if people want further education. We are not a wedding/function hotel so late hours are not the norm. We want you to be happy and enjoy coming to work with us by providing every individual with the support and training required and can offer those service as part of PREM Group.
Just Some Of The Benefits Of Working With Us
Excellent working environment
Employee Discount Rates as well as friends and family rates
Breakfast, lunch and dinner options provided
Newly refurbished staff canteen
Annual housekeeping awards including overall employee of the year and quarter year
Summer and Christmas party
Flexible working hours
Excellent Hotel staff rates across Ireland, UK & Continental Europe
Employee Assistance Programme
Free Car Parking
Training & Development opportunities
Career progression opportunities
Permanent / Full-time