The National Transport Authority (NTA)
The National Transport Authority (NTA) is a statutory body established by the Minister for Transport on 1 December 2009. The relevant legislative provisions underpinning the Authority are the Dublin Transport Authority Act 2008, the Public Transport Regulation Act 2009 and the Taxi Regulation Act 2013.
At national level, the Authority has responsibility for securing the provision of public passenger land transport services, including subsidised bus and rail services. The Authority also licenses public bus passenger services delivered by private operators and has responsibility for the regulation of the small public service vehicle industry (taxis, hackneys and limousines). Other areas of responsibility include the State’s rural transport programme, integrated information systems for public transport customers, management of the Integrated Ticketing Scheme for Ireland (the Leap Card system), and regulation of vehicle clamping.
Within the Greater Dublin Area (GDA) the Authority carries additional responsibilities including:
• Strategic planning of transport;
• Development of an integrated, accessible public transport network;
• Promoting cycling and walking;
• Provision of public transport infrastructure generally including light rail, metro and heavy rail; and
• Effective management of traffic and transport demand.
The GDA includes the local authority areas of Dublin City, Fingal, Dún Laoghaire-Rathdown, South Dublin, Kildare, Meath and Wicklow.
Currently the Authority is involved in the implementation of a number of major projects and programmes, including the BusConnects programme, Metrolink, the DART Expansion Programme as well as a cycling infrastructure programme and various other projects and programmes in the sustainable transport area. In addition, the Authority is currently planning networks of public transport services in several towns throughout the State, and regularly reviews the effectiveness of urban networks in cities outside of the GDA at achieving transport and climate related objectives.
Further information on the Authority is available on its website www.nationaltransport.ie.
DUTIES AND RESPONSIBILITIES:
• The role sought is to be a key technical manager supporting many of the technology based services NTA provides to customers and to transport operators. As the System Engineering Manager in the NTA’s Technical Services Group the role will lead the development of new and enhanced information systems across all public transport in the Irish State;
• To ensure the business requirements of the NTA are met through existing and new bus-based technology systems and to maintain and develop tools and reporting to analyse data in order to provide the NTA with insight and direction to improve its effectiveness;
• To be the systems authority and intelligent client for all of TSG’s systems. These systems currently include (but are not limited to):
o Automatic Vehicle Location (AVL) and on-bus ticketing Systems - the central system, service control capability, on-vehicle equipment and operational reporting functions
o Planning System, including the schedule interfacing to and from Transport (bus) Operators
o Real Time Passenger Information (RTPI) systems and channels (as currently anticipated by a Travel Information Systems (TIS) procurement)
o Scheduling and License Management Systems
o Business reporting capabilities including Operator compliance reporting (currently via the NTA’s Data Management System - DMS)
o All related communications, fixed and mobile.
• In conjunction with the Head of TSG, to set the strategic direction of the Technology Services Group (TSG);
• To work collaboratively with Bus Operating companies to ensure effective operation of their systems and integration to the NTA Systems; and
• To develop the NTA’s systems to ensure effective integrate with tram and Train based operations to provide a complete “one-stop-shop” for public transport information.
The core responsibilities may include some or all of the following:
• To be responsible for the technology and information strategy, that will provide timely and accurate information to customers, members of the public, NTA staff and other users such as Local Authorities;
• To be responsible for ensuring systems are secure and operating to required service levels, in collaboration with NTA ICT Management, ICT Architecture and ICT Security teams;
• To be responsible for the development of business cases for new and changed scopes of work for TSG;
• To perform the role of Systems Authority on behalf of TSG, so as to ensure the effective integration of new and legacy systems on an 'end to end' basis, to support the agreed business objectives of the NTA for current and future requirements;
• To be accountable for specification development (through third parties as applicable) and integration of the Technology Systems, such that they meet the agreed business purposes;
• Manage the implementation / migration to new solutions / systems via third parties and suppliers, with due consideration of legacy systems and ensuring continuity of service as seen by transport operators and public transport users/customers;
• Maintain the accuracy and completeness of all relevant systems interface definitions;
• To develop, maintain and enhance the NTA’s capability to provide accurate analysis and reporting on contractual compliance matters including bus kilometres operated, service punctuality and other metrics, current and future;
• To develop and maintain the relationship with suppliers and contractors that supply services to TSG and the NTA;
• To manage stakeholders internal and external to the NTA, including bus operators, bus manufacturers, tram and train operators and other government agencies;
• To work collaboratively with the transport industry, trade, standards and regulatory bodies, to influence best practice, standards, policy development and accreditation standards as they impact the NTA business; and
• To manage the performance, efficiency and effectiveness of the Systems Engineering Team which will involve:
o Overseeing staff assessments and recruitment
o Ensuring staff training needs are identified and met in a timely manner
o Handling staff matters as they arise in a professional and competent way in line with organisational standards and procedures
o On-going financial management within TSG
• NTA Board members, Directors and senior managers;
• Staff throughout the NTA, e.g. project managers and IT staff;
• Transport operating companies;
• Technical Services suppliers and contractors;
• Other transport authorities throughout the world; and
• The jobholder will deputise for the Head of TSG as appropriate and will contribute to the strategic direction of the NTA.
Note: The functions and responsibilities initially assigned to the position(s) are based on the current organisational requirements and may be changed from time to time. The person(s) appointed require the flexibility to fulfil other roles and responsibilities at a similar level within the Authority.
Please note: in order to satisfy the shortlisting panel that you meet these criteria you must explicitly reference how you meet same in your application. Failure to demonstrate these may prevent your application progressing to future shortlisting stages.
Each candidate must meet the following requirements at the time of the competition closing:
a) Hold a minimum of a NFQ degree level 7 qualification in a relevant discipline, being systems engineering, software engineering, mechanical systems engineering;
b) Have a minimum of 7 years recent satisfactory experience relevant to systems engineering;
c) Experience of supplier management and commercial negotiation in a complex multi-vendor IT environment;
d) Ability to communicate with non-technical senior colleagues and stakeholders, and to deliver to challenging quantitative and qualitative targets;
e) Experience of delivering from concept to operation complex systems/systems integration projects with each project having an elapsed life cycle time of a minimum of 2 years;
f) Demonstrable ability to build and maintain effective relationships with peers, colleagues and suppliers;
g) Demonstrable experience of requirements analysis (technical and operational) and solution and end-to-end architecture design experience; and
h) Knowledge of configuration management and the ability to manage as a customer (i.e. on a requirements basis) software development cycles with third parties.
Please note: should further shortlisting be required after essential criteria above, a selection of the following may be assessed.
The ideal candidate will also:
i) Have project management and or operations management qualifications or suitable demonstrable practical experience;
j) Have prior experience of operating in a customer service environment;
k) Have knowledge of public transport industry and its operating models, ideally, experience in AVL, ticketing / fares systems and the related back office systems and processes as used to support large scale publically procured bus services;
l) Have knowledge of location systems, signalling, fixed communication and RTPI systems;
m) Have experience of budgetary management, including development and accountability for the effective delivery of capital and operational budgets and research activities;
n) Have a good understanding and knowledge of the key issues, current legislation and good practice in public transport operations; and
o) Have a good understanding of public procurement rules and regulations.
The closing date and time for applications is strictly 12pm (noon) on Friday 13th March 2020. Applications received after the specified deadline cannot be accepted.
close on Friday 13th March 2020 at 12 noon (sharp).
Permanent / Full-time