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Systems administrator


Dublin 2Dublin


CNP Santander Insurance

Date added




Job Description:

Role Summary:

The IT Systems Administrator is a Level 1 support role within CNPSI; responsible for the ongoing maintenance and support of CNPSI’s End User Technology estate. The role will act as the primary contact for 100+ staff members seeking support and guidance in relation to desktop / laptop / printer and telephony issues.

The majority of CNPSI IT Systems are hosted within the Santander Group. External IT Support is provided by a group owned IT Company. CNPSI End User Technology estate consists of a mixture of desktops and laptops, running Windows 10. All machines are locked down in line with Santander policies. The IT Systems Administrator will not have escalated Local Admin or Domain Admin privileges. This role is responsible for the coordination and escalation of support issues with the Group IT Company and other IT Vendors.

CNPSI is continuing to further develop its IT Governance Framework with increased focus on Asset Management, Incident Management and Access Control amongst other areas. The IT Systems Administrator will manage the IT Procurement and deployment processes, maintain the IT Asset Register and coordinate the creation and removal of end user accounts in line with the IT Governance Framework.

Key Responsibilities:

• Act as the primary point of contact for staff seeking support and guidance in relation to End User Technology support

• Coordinate, monitor and escalate of support issues with the Group IT Company and other IT Vendors

• Effectively communicate the handling of incidents and the recovery from incidents impacting the business and ensure remediation is carried out

• Manage the IT Equipment procurement process for desktop / laptop / mobile device and ancillaries

• Install or rebuild desktop / laptop devices in conjunction with External IT Support

• Coordinate the creation and removal of End User accounts

• Complete day-to-day operational activities within the IT Function in line with IT policies

• Assist with the relocation of CNPSI office to a new premises

• Any other ad hoc duties when required


Role Competencies;

• Excellent communication skills - able to communicated effectively with colleagues at all levels

• Excellent people skills - demonstrable capability in supporting end users during incident resolution

• Well organised and self-motivated

• Very strong attention to detail

• Ambition to exceed expectations

• Previous experience liaising and coordinating with external IT vendors

• Capable of learning and understanding existing IT vendor processes

• Capable of extracting timely and effective response from IT vendors

• Previous technical experience in supporting:

o Windows 10 Operating Systems

o Microsoft Office 365

o Apple iPhone IOS

o Multifunction Printer / Photocopier

o PC Installation and build

• Desirable but not essential for the role:

o Experience of working in the insurance sector, preferably in a cross-border business environment

o Experience in working in a multilingual, multicultural environment 


Permanent / Full-time

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