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Customer Service Agents – French / English Speaking





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Job Description:

Contact Center Technician – French € 15 Per hour Benefits: Dental Care + Premium Health Insurance + 20 Days Paid Holiday a Year for the full-time position Job Description: The Customer Care – Call Center Technician’s role exists to ensure customer satisfaction and act as the primary customer contact for the MTI Customer Care Center. This position provides high-touch, personalized customer support to both internal and external partners and continually strives to exceed customer expectations regarding response time, product knowledge, effective problem resolution, stellar service and overall MTI operational knowledge. The Customer Care – Call Center Technician drives the customer experience within MTI’s Customer Care Call Center to ensure that our client and customer’s needs are not only met but exceeded. This individual may also be assigned additional special tasks at the discretion of the Service Supervisor. Must be Fluent English + French Speaker. Essential Duties and Responsibilities: Shows a passion for and delivers exceptional customer service while providing Technical Support for all MTI products as well as retail interactive displays Answers incoming telephone calls and emails in a call centre environment keeping a “customer first” mentality from call engagement until call conclusion. Collects call data and manage to performance metrics Provides effective support to Field Technicians throughout the world Data gathering and auditing Required Background and Skills: MUST be able to speak English + French High School Diploma or equivalent required Previous customer service experience required, preferably in a high volume call centre environment Shows a passion for and is consistent in servicing internal and external customers Thorough knowledge of all Microsoft Office programs, especially Excel 


Permanent / Full-time

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