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Service Advisor

Location

Long Mile RoadDublin

Company

Mooney's Hyundai, Deansgrange

Date added

22/09/2020

Website

http://epmooney.ie

Job Description:

Mooney's is an Irish-owned and family run business dedicated to new and used car sales. The Mooney family has been selling cars on the Long Mile Road in Dublin since 1973. We are Ireland's leading Hyundai dealer for sales, service, and parts. We are also a fully-authorized Nissan and Honda parts and service center.

We are now recruiting for an additional service advisor to join our busy Service Team. Our service advisors are the first point of contact for many of our customers, so we need somebody who has a friendly & professional approach to customers at all times. Must be able to multi-task, work in a team environment, as well as on their own initiative.


Duties and Responsibilities:


• Act as the first point of contact with customers either in person or by telephone/email, seeking to convert customer inquiries, when appropriate, to service bookings.
• Meet and greet all service customers promptly professionally and courteously when they visit the service department.
• Inspect customers’ vehicles and refer to service history to accurately identify and verify all customers’ service needs and in particular to ensure that all customer's concerns are correctly captured on the job card.
• Record customer's details accurately and clarify payment options at the time of booking and confirm a time for pickup.
• Promote the sales of appropriate services, parts, and accessories by thoroughly understanding the vehicle and associated service requirements.
• Check on the progress of services to vehicles throughout the day and contact customers to communicate and receive approval and authorization regarding any changes in the cost-estimate, promised time of delivery or recommended services.
Requirements
• Excellent customer service skills, professional appearance, and work ethic.
• Ability to work well in a process-driven environment.
• 2-year experience in a fast-paced environment dealing with customers – Motor industry experience not required.
• Strong oral and written communication skills.


Key Benefits:


• 22 Days holiday per annum
• Contribution to pension
• Training and development program.
• Bike to work scheme available
• Salary Depends on experience.
• Quarterly social events
• Career progression opportunities

Term

Permanent / Full-time

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