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Centre Manager

Location

DublinDublin

Company

Kerr's Tyres Group

Date added

18/03/2021

Website

http://kerrstyres.co.uk

Job Description:

Dunshaughlin Centre Manager

Job duties

Daily running of the Centre including development, growth, compliance, breakdowns, deliveries, customer service and achievement of KPIs
Deliver strategic objectives by gathering pertinent business, financial, service and operations information; identifying and evaluating outcomes and best practice
Maximise revenue and accomplish financial objectives through effective forecasting, cost control, budgets and targets; scheduling expenditures and corrective actions
Commit to high customer care standards; maintain quality assured customer service standards and satisfaction, analyse and resolve customer service issues, identify trends and recommend system improvements to exceed customer service
Build and support an effective team within the Centre through successful recruitment, selection, on-boarding, training and knowledge sharing ensuring Company and customer objectives are achieved
Manage the performance and development of the Centre team through organising workload, delegating tasks, inspections, professional development, mentoring, coaching and training
Contribute to Centre team effort, assisting staff by performing the tasks with them, testing, checking, replacing and repairing tyres and automotive parts; balancing and re-aligning wheels to accomplish results
Ensure the personal growth and results of Centre team through effective communication of job expectations, planning, monitoring and appraising job results
Assist in managing l Centre team HR issues through communication, counselling and disciplining, enforcing Company expectations, policies, procedures and productivity standards
Maintain and check stock and the operation of equipment and vehicles, identify, evaluate and organise repairs of worn and faulty components, source new innovations, methods and techniques to add value to the Centre
Maintain the cleanliness of the Centre, workshop, reception and Company vehicles; ensure all staff have a high standard of appearance and uniform
Develop technical knowledge by attending training, reviewing relevant publications and establishing personal networks
Liaise with the Area Manager and ensure sound communication to drive Company objectives
Nurture communication within the Centre team through frequent team meetings, with agreed agendas and toolbox talks and formal monthly meetings
Understand and adhere to Company policies and procedures to ensure a safe, secure and legal work environment
Adhere to all rules and regulations including Health and Safety obligations, requirements and the reporting of accidents
Undertake any other reasonable duties as shall from time to time be required by the Company within the competency of the role and post holder

Term

Permanent / Full-time

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