We are currently recruiting for a Hotel General Manager with a strong commercial and hotel operations background for Holiday Inn Express Dublin City Centre, Dublin, Ireland.
The property has 198 bedrooms plus 3 conference/meeting rooms.
The ideal applicant will be a strong unit leader (currently a General Manager with a hands on approach and a real passion for service to inspire and lead the hotel team.
Applicants must be able to demonstrate a strong commercial background, a hands on approach to leadership and a stable career progression.
Create and maintain guest-driven hotel with a guest-keeping vision that inspires the hotel associates to do their best. Oversee the quality process to ensure guest satisfaction by consistent delivery of both product quality and service in accordance with hotel's profitability goals.
DUTIES & RESPONSIBILITIES
Leadership, recruitment, supervision, appraisal, motivation and development of team, ensuring effective communication with all.
Effective management of the relationship between Hotel staff and Central support team.
Ensuring high level of service to guests and that their expectations are met on all occasions including ‘hands on’ support as required.
Contribute to the growth of the company by sharing and developing successful ideas and becoming involved in projects that develop yourself and the business
To ensure all hotel passes audits and achieves above average Guest Satisfaction scores.
To comply with local authority and government guidelines & standards in all departments of the hotel.
Management of the relationship and activity between hotel and cleaning contractor to ensure a positive and combined effort towards the achievement of high-quality standards in all hotels.
To ensure adherence to health and safety procedures and practices as determined by the JMK Group and the law.
Sales, Marketing & Revenue Management:
To be proactive in sales and marketing including production and implementation of sales and marketing plans, development of a sales culture in all the hotels.
To create and implement effective rooms management strategies to maximise revenue per available room for all three hotels.
To work closely with specialist colleagues to ensure best practice is adopted.
Manage the preparation of all reports and returns whether internal or JMK Group Head Office
To present the annual business plan, budget and capital plan for agreement by the board of directors
To understand and be responsible for the Profit and Loss account including invoice coding and authorisation, analysis, identification of trends and remedial action
To ensure adherence to financial controls and audit procedures
To ensure profitability of hotel against targets agreed in the annual budget
Perform any other duties as assigned
A full commercial understanding of the hotel and all elements within this sector.
A proven track record with the ability to drive sales, manage costs and achieve targets.
The restaurant is a huge part of their operation which has recently opened so we are looking for someone who has experience in this environment and is comfortable supporting the operation when needed.
A natural leader who can motivate and develop staff into a dynamic and professional team providing consistently high standards of customer service and who is proactive, with the ability to implement new and improved procedures smoothly.
Smart and presentable, a strong communicator with excellent people skills.
Good IT skills - including Microsoft excel / Knowledge of accounting packages would be advantageous
Willingness to work "hands on" as part of the team when required for the business.
Be innovative and implement new ideas to drive revenue streams
Excellent with figures / reporting / analysing of the business
Your background will ideally be a Hotel Manager preferably with some IHG brand experience.
Hotel Operations Revenue Expert Hotel Management Operations Management
Laptop Mobile Phone Parking Performance Bonus
Permanent / Full-time