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Warranty Administrator

Location

Newbridge RoadKildare

Company

Sheehy Motor Group

Date added

07/04/2021

Website

http://sheehymotors.ie

Job Description:

Sheehy Motor Group has an immediate opening for an experienced Warranty Administrator. The successful candidate must have a proven track record in a main dealer with in-depth experience of all aspects of warranty administration. The primary function of the role is the co-ordination and processing of warranty claims for the Volkswagen/Skoda and Audi franchises and to provide guidance and assistance to the aftersales teams on all warranty related matters. This is a full-time permanent position, based in Naas.

Main duties will include:

Timely processing of Warranty claims to respective Manufacturers
Review and adjudicate on Policy/Goodwill applications
Generate KPI reports – outlining performance standards
Provide advice and assistance to the Aftersales Teams
Liaise with Technical team to ensure full understanding of Quality Issues
Ensure all internal and external communications are of the highest standards
Manage and maintain good working relationships with colleagues, dealers/customers and any other external partner
Preparation of Bodywork estimates
Person Specification

Strong relationship builder and team player
Demonstrated ability to multitask and perform under pressure
Flexible and adaptable to change
Positive ‘can do’ attitude
Problem solver with a solutions mindset
Strong written and verbal communication skills
Excellent attention to detail
Excellent PC skills
Key Competencies

Minimum of three years’ experience in a similar role within the Motor Industry
Prior warranty experience with the Volkswagen Group would be a distinct advantage
Prior experience of preparing bodywork estimates would be a distinct advantage
Be fluent in verbal and written English.
Knowledge of ADP Kerridge would be a distinct advantage
Ability to multitask and work under pressure in a busy aftersales environment
Full Clean Driving Licence

Closing Date Friday 9th April 2021

Term

Permanent / Full-time

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