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Service / Workshop Manager

Location

SwordsDublin

Company

MICHAEL BARRABLE MOTORS LIMITED

Date added

10/04/2021

Website

http://mbmotors.ie

Job Description:

We have an exciting opportunity for the right candidate to join our growing team. Based on the north side of Dublin Michael Barrable Motors Hyundai are seeking an experienced Service / Workshop Manager.

Role Purpose:
 Achieve service volumes and profit objectives through motivating and developing the service team to be fully competent in their job roles.
Manage all Service processes and ensure excellent customer service.

Key Responsibilities:

Improve and maintain standards of performance within the service team through coaching and performance management.
Select and recruit service team members
Maintain high levels of customer service
Ensure adherence to the requirements of brand service requirements and customer satisfaction indicators within the dealership.
Ensure sufficient resources are available to meet servicing requirements.
Regularly review key operating controls (labour efficiency, labour sales, cost of sales) so that they are in line with dealership operating requirements.
Maximise commercial opportunities through developing and implementing campaigns within specific market sectors.
Monitor and evaluate customer needs and competitor activity in the market, ensuring that service marketing campaigns are relevant and targeted.
Ensure all Service processes meet Dealership and Manufacturer requirements consistently.
Maintain a safe and healthy working environment; ensuring employees comply with Health and Safety requirements.

The successful candidate will ideally:

Proven experience of running a successful service workshop.
Sound business acumen, and the capability to control costs and increase profits.
Strong technical knowledge.
Proven people management skills and leadership ability.
Excellent interpersonal and communication skills.
Desire to ensure high levels of customer satisfaction.
Proven ability to work to high standards.
Strong Administration skills.
Ability to work calmly under pressure.
A full and valid driving license.

Closing On: 07 May 2021

Term

Permanent / Full-time

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