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Customer Care Manager

Location

SpiddalGalway

Company

CWS International

Date added

16/04/2021

Website

http://cws.com

Job Description:

CUSTOMER CARE MANAGER

Key Responsibilities:
Managing an in-house Customer Service team.
Liaison with Customers and Internal Stakeholders to proactively respond to queries and drive
Continuous Improvement.
KPI Ownership for Customer Care Function.
Management of specific accounts.
Reporting and ERP process enhancement.

Requirements:
A degree in Business Administration or related qualification.
Over five years professional experience in customer service at a minimum supervisory level.
Strong Communication skills and experience with ERP applications.

Term

Permanent / Full-time

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