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Customer Operations Administrator




ALD Automotive

Date added




Job Description:

Job Purpose:

We are seeking an enthusiastic and talented individual to join our customer operations team. This business unit is largely responsible for the fulfilment of our vehicle selection and delivery process across our full customer base. This is through from initial tender process to vehicle quoting, orders, delivery, customer set up and implementation process. To fulfil their role the candidate will need to work very closely with our customers, drivers, suppliers as well as internal teams.

The ideal candidate must be a good communicator and have a strong attention to detail with very strong administrative and organisational skills.

Key Responsibilities:

➢ Responsible for database management – examples: creating new drivers, driver allocations, cost centre & department updates, loading of new fleet management vehicles on the system

➢ Management and renewal of insurance policies

➢ Preparation of customers reporting and ad-hoc reports as required

➢ Uploading of relevant documentation and information onto company systems

➢ Distribution of ALD Automotive branding to suppliers nationwide

➢ Ensure all necessary documentation and contracts are in order and filed correctly.

➢ Organise rental bookings on behalf of the team

➢ Support customer implementations

➢ Ensure all current processes and procedures are followed to adhere to business controls

➢ Contribute to new projects and processes to assist in making the department more efficient and effective.

➢ Ensure all work requests are completed on time and in line with service level agreements.

➢ Update and maintain client information and data promptly and accurately.

➢ Work closely with other internal teams to ensure business and customer objectives are met.

➢ An understanding of the range of services, products, systems & processes in ALD to enable you fulfil your role in this combined operations team that includes quoting, renewals / orders / delivery process / deals & contract implementation & customer and new business tenders.

➢ Ad-hoc duties as assigned by Management.

Key Requirements:

➢ Ability to work in a fast-paced environment, with flexibility and the ability to multitask.

➢ Energetic self-starter, team-oriented, with strong interpersonal skills.

➢ Strong organisational, presentation, and communication skills (both verbal and written).

➢ Excellent work ethic and ability to work to deadlines and/or under pressure.

➢ Expertise with Microsoft Office. Primarily Outlook and Excel with the ability to understand and work with formulas and formats submitted by customers.

➢ Ability to maintain a positive, empathetic and professional attitude toward customers at all times.

➢ Previous experience in the motor trade desirable, but not essential.

About us:

Established in 1999, ALD Automotive has grown to become one of Ireland's largest fleet management companies with a team of over 70 dedicated staff. We pride ourselves on exceptional service with our mission being to deliver the highest standard of fleet management services through innovation and technology while investing in our team to surpass customer expectations. ALD Automotive are the leasing division of Société Générale Bank. ALD Automotive manage over 1.7 million vehicles across 43 countries. Their philosophy is to act locally and think globally.


Permanent / Full-time

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