The Service Advisor’s main responsibility is to interpret customer concerns for the auto mechanic, so that the mechanic can diagnose and repair problems correctly. The advisor then translates the actual repair problem onto our automated Job Card. Auto Service Advisors also work with customers to schedule service and handle administrative aspects of customer service departments. 

The job duties of an Auto Service Advisor include: 

- Greeting customers and scheduling service appointments

- Cataloguing customers concerns and comments 

- Writing service orders and descriptions of problems and repairs 

-Translating customers’ repair problems into standard repair terminology 

- Explaining repairs to customers 

- Handling customer complaints 

 -Excellent communication and organizational skills 

- Ability to communicate equally well with mechanics, customers and senior management 

- The ideal candidate should have some knowledge of automotive industry; Training will be provided