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Customer Service Agents – Spanish / English Speaking

Location

LouthLouth

Company

MERCHANDISING TECHNOLOGIES IRELAND LIMITED

Date added

14/05/2020

Website

http://mtigs.com

Job Description:

Job Description This role has responsibility for delivering first-class customer service to our Worldwide Known Hospitality Business Client. Customer Service Agents are strong team players who are passionate about putting the customer first. Customer Service Agents report to the Team Leader who has overall responsibility for the service. Roles & Responsibilities: · Handle incoming customer interactions via telephone, email or chat. · Log all information accurately on the customer CRM system for each interaction. · Resolve customer issues, troubleshooting product issues. · Where unable to resolve customer issues, escalate using customer escalation process. Retain ownership of customer issue through to closure. · Identify opportunities for improving processes. · Participate in weekly team meetings. Requirements: · Excellent customer service skills; For the Spanish /English role, this includes Spanish & English language proficiency and communication skills, good writing skills. · Ability to work independently and proactively. · Good problem-solving skills. · Excellent interpersonal and planning skills. · Strongly team-focused. · Excellent command of the English Language. · Strong documentation skills and the ability to compose written correspondence to a professional standard. · Good listening skills and extreme attention to detail. · Proficient skills in MS Outlook, Word, Excel, PowerPoint, CMS, etc. · Ability to work flexible hours. Key Performance Indicators: · Customer-specific targets · Product and process knowledge · Attendance and punctuality · Quality of case management · Call, email & chat handling Soft Skills Required · Teamwork. · Communication Skills. · Problem Solving Skills. · Work Ethic. · Flexibility/Adaptability. · Interpersonal Skills. Benefits:

Term

Permanent / Full-time

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