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Service Manager

Location

LucanDublin

Company

McCoy Motors Ltd

Date added

28/08/2020

Website

http://mccoymotors.ie

Job Description:

We are currently looking to recruit for the position of Service Manager at our premises in Lucan Dublin. Candidates must be able to demonstrate an ability to work on their own initiative in the management and control of a modern Service Department, particularly in relation to meeting monthly targets and satisfying customer needs.

Applicants with previous experience in Volkswagen Group (VW, Audi, Skoda, SEAT) systems would be ideal.



Requirements:

Deliver excellent customer service

Excellent communication and organization skills

Have good management, leadership and communication skills

Motor industry experience in a similar role is a requirement. A VW group background is preferable.

Knowledge of System Design/Autoview is an advantage.

Excellent organisational and administrative skills.



Key Duties & Responsibilities:

Managing Main Dealer Service department to industry best standards.

Managing workflow, ensuring that operational & growth targets are achieved

Managing a team of Technicians and Service Advisors

Ensure all work is invoiced and warranty claims are processed in a timely manner. Thus ensuring work in progress is kept to a minimum.

Effective loading of the workshop to ensure maximum efficiency and productivity. -

Handling and accurate scheduling of appointments according to customers’ needs

Understanding and implementation of manufacturer’s warranty policies & procedures.

Ensuring the efficient running of our busy Service Department

Management of Electronic Vehicle Health Check process.

Maintain a safe and healthy working environment; ensuring staff comply with Health and Safety requirements.

Term

Permanent / Full-time

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