Role: Customer Service & Order Fulfilment
This role is a key position in the daily running of the business. You will have previous experience in customer service & be a strong communicator with excellent written communication skills, great interpersonal skills, and strong ability to problem solve. You will have a high attention to detail and be able to work on your own initiative & with consideration for deadlines.
Your day to day duties would involve the following:
Respond promptly to customer queries
Work to resolve customer issues with rest of team where needed
Resolve address & order issues
Pick, pack, and fulfil orders
Stock taking & management & communication re. stock with Sales/Marketing
Attend conventions and events as needed.
Our ideal team mate would have:
High attention to detail
A high sense of customer empathy
Strong case-based reasoning capabilities
1-2 years experience in customer service, ideally with email communications – you know how to craft a good customer service email!
Be comfortable with learning shipping & order management software
Experience with stocking/warehousing helpful
Be physically able to lift, bend, carry & action all picking requirements as required to fulfill orders, unassisted.
Hold leaving cert level qualification minimum
Permanent / Full-time