Meehans Limited, established in 1947, operates a Toyota Car Dealership in Dundalk, County Louth. We are currently recruiting an experienced Service Advisor to join our team.
As a member of our After-Sales team you will be responsible for establishing and maintaining customer relationships. This person needs to be organised, flexible, possess excellent interpersonal skills and be prepared to work of own initiative and as part of a team.
Ensure all bookings are accurately logged with all the relevant details recorded.
Plan workshop bookings on computer system in liaison with the Workshop Manager / Internal Sales Department.
Follow up and communicate with customers on the status of their vehicle.
Up sell accessories / additional work identified during service to customer.
Obtain customer approval for any additional work required and convey to Workshop Manager promptly.
Check and explain the invoice to the customer prior to handover.
Handle Warranty claims accurately, efficiently and effectively.
Deal with customers in a courteous, efficient and professional manner at all times, with an aim to maintaining customer satisfaction in line with Toyota and the Motor Industry standards.
Attend and maintain technical / professional development in line with Toyota and the Motor Industry standards.
Full clean driver's licence
Excellent communication skills
Strong organisational skills
Proficient IT Skills
Strong knowledge and interest in the Motor Industry
Previous experience within a franchise dealership or customer service background would be advantageous.
Permanent / Full-time