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Operations Support Manger




Domino's Pizza

Date added




Job Description:

A Domino’s Pizza franchise of 28 stores is looking for an Operations Support Manager. 

The role is based primarily in Dublin. It will however include extensive travel to Belfast and other areas within the Republic of Ireland.

As this is a new role to the company, the job role and activities will evolve with the company and the individual.



Create a culture of continuous improvement and development in store operations.

Works with Operations managers and Area Managers in ensuring that training is delivered in both stores and in training rooms as needed. 

Provide training sessions and follow up with feedback to senior management. 

Assess training feedback through the implementation of anonymous feedback, i.e. Survey Monkey

Establish and monitor KPI’s for all manager training and follow up with Area Managers to ensure delivery and execution of Operational excellence.

Ensuring that future talent is continuously being developed and retained for future pipe line.

Work side by side with Area Managers to ensure Store Managers are actively developing and training teams within the restaurant.

Supporting new store openings with extensive operational support. 

Sending out a monthly T&D memo which should announce promotions through the banding system, recognising manager progression, upcoming courses, etc.

Reporting on a quarterly basis on management turn-over / retention, by Area Manager group, by market (ROI and NI) and the overall company.

Taking ownership of the Product Quality Championship Competition within our company.

Responsibility for recruitment.

Conducting all management exit interviews and compiling a report for analysis of exits.

Assist the Operations Manager with HR Issues.

Assisting Area Managers with area support.

Conducting Operational Excellence Reviews.

Conducting Paperwork Audits.

Conducting Food Safety Visits.

Liaising with EHO’s and ensuring follow up action is taken.

Manage company maintenance needs as required by senior management.

Able to work a flexible schedule as business needs require.


Necessary Skills and Requirements:

- Previous experience of training and development

- Experience with multi-unit organisations, ideally in the restaurant, hospitality or retail space.

- A minimum of 3 years operational role experience in any of the above sectors.

- Excellent organisation, priority-setting and time management skills.

- Strong interpersonal, problem solving, verbal and written communication skills.

- Ability to manage multiple tasks simultaneously, while working under pressure to meet deadlines.

- High sense of urgency and understanding of talent development.

- Working knowledge of MS Office Package.

- Must have a full driving license.

- Additional training qualifications would be beneficial (though not essential)

Domino’s Pizza is an Equal Opportunities Employer 

Who Are We? 

Domino's Pizza is recognized as the world's leading pizza delivery company. Our expertise and passion for delivering hot and fresh pizzas has earned us numerous awards and the loyalty of millions of pizza lovers around the world.

Domino's Pizza UK and Ireland Limited is a wholly owned subsidiary of Domino's Pizza Group plc ("DPG") which is quoted on the main market of the London Stock Exchange. DPG is the UK and Ireland's leading pizza delivery company and holds the master franchise to own, operate and franchise Domino's Pizza stores in these markets. Our first UK store opened in 1985 and the first Irish store opened in 1991. In April 2011, the company gained exclusive rights to own, operate and franchise Domino's Pizza stores in Germany and in September 2012 the company acquired the master franchise for Switzerland, Luxembourg and Liechtenstein and has an option to open stores in Austria prior to the end of 2014. 

Over 21,000 team members work in our UK and Irish stores and in a range of support functions ranging from marketing, IT and training to fresh dough production at our three commissaries in Milton Keynes, Penrith and Naas, Ireland. Our stores are owned by franchisees who are responsible for delivering our brand's high standards to customers.

Our Product and Service 

Domino’s Pizza is a pizza delivery service. We’re not a fast food joint (we deliver good, fresh food fast), we’re not a takeaway (on average, only 30% of our pizzas are collected) and we’re not a restaurant (our stores don’t have eat-in facilities). Domino’s exists to fulfill a basic need for our customers - to provide a high quality, freshly prepared, hot meal delivered on time, every time. And if you consider that each of our pizzas is made to order from fine and fresh ingredients, you can see why they call us “the pizza delivery experts”. 

Our Mission, Culture and Priorities 

At Domino's Pizza, our mission is to be the best pizza delivery company in the world. Our priorities are to:

recruit, recognise and retain the best people

deliver consistently high quality food on time

take great care of our customers

innovate in ways that matter to our team members and customers

ensure high image standards at our stores

treat others how we'd like to be treated

take time out to enjoy ourselves


Permanent / Full-time

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