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Community Outreach Officer


Dun LaoghaireDublin


Spinal Injuries Ireland

Date added




Job Description:

Spinal Injuries Ireland’s mission is to engage with people with a spinal cord injury and their family members, to address barriers to full participation in society and to empower members to work towards achieving personal, social and vocational goals.

Post Outline:

This role is case management based and delivers goal-oriented support for all allocated service users in order to provide a depth of service and national coverage. The role also provides practical and ongoing support for family members of service users with a spinal cord injury in the community.

Reports to: Head of Services

Base: Midlands / Dublin

Hours: Full time - 37.5 hours per week

Main Duties and Responsibilities:

Engage with all service users and family members from time of injury for as long as required.

Engage with service users on a one to one basis to provide support into the community, education and employment.

Provide continued support to the service users in relation to the goals set as part of the Vocational programme whilst in the NRH to ensure a seamless service from NRH to community.

Clearly define further short, medium- and long-term goals with the service users and provide support as required in this regard.

Ensure focus on tangible outcomes for service users that are both measurable and meaningful and facilitate return to employment, community activity and / or economic improvement.

Identify barriers to achievement of person-centred goals and work with the service users to find solutions to remove the barriers.

Build rapport and strategic alliances with key stakeholders in the community.

Actively support the NRH / SII Vocational Programme as advised by Head of Services.

Support the SII peer support programme through facilitation of training of service users and any other support as required.

Link allocated SII service users into the SII peer support programme.

Deliver and report on the KPI’s identified by the Strategic Operational Plan.

Represent SII at relevant meetings and conferences.

Provide regular one to one support and information provision for allocated family members as required.

Harness relationships with local agencies and networks and refer service users and family members to local services where appropriate.

Assist with organisation and facilitate information workshop for allocated service users in in line with strategic goals.

Consistently update the SII database, recording all follow up and activity in relation to service users and family members.

Liaise with the Services Team to share ideas and obtain general feedback for the betterment of the service.

Travel throughout designated region of responsibility, other SII regions and head office as required. Regular overnight stays may be required in respect of travel.

Represent SII in designated region of responsibility and act as point of contact in relation to same with all agencies and with service users and staff members.

Facilitate and support fundraising activities in designated region as advised by Head of Services.

This list of duties is not intended to be exhaustive, but to reflect the main duties of the position and is subject to change.  Any other duties may be allocated from time to time consistent with the position, business plan and strategic plan.

Required skills / competencies:

Third level education in social studies / social care / related

Previous experience working in a role of a similar nature

Knowledge of family work

Experience liaising with agencies and other organisations

Group work and facilitation skills experience an advantage

Excellent communication and interpersonal skills

Proactive and self motivated

Empathic and understanding of service user and family needs

Excellent PC skills

Car and full clean driving license


Permanent / Full-time

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