As a Scheduling Administrator, you can expect an extremely rewarding career, ensuring we are delivering the highest quality care in your community
Due to our continued growth and expansion, we are delighted to offer Scheduling Administrator roles in Dublin North or South.
As a Scheduling Administrator, you can expect an extremely rewarding career, ensuring we are delivering the highest quality care in your community, to some of the most vulnerable members of society.
If our values of professionalism, continuous improvement, quality and caring are your values too then, we can offer you;
Work/Life Balance - 37.5 hours/week
Working Monday to Friday 08:30 - 17:00 *
Salary Negotiable DOE
Career Progression Opportunities
Great place to work voted on Indeed 2018 & 2019
Since 2005 Comfort Keepers have been providing a broad range of care to those most in need in our community;
We have now grown to become Ireland's leading home care provider and were independently voted as Ireland’s 3rd best employer on Indeed in 2018 and 5th best place employer on Indeed in 2019.
The Scheduling Administrator will support the Team in completing the administration tasks that go along with rostering and scheduling people, route planner and logistics in the area. They will assist with client enquiries to ensure the highest level of care is delivered to our clients. Full training will be provided for the successful candidate.
What would you be doing as a Scheduling Administrator?
Liaise with Carers in relation to routes and organise their schedules to make sure service is delivered with efficiency.
Managing routes and schedules and communicating with customers
Tracking and monitoring service delivery
Be a point of contact for all carer and client schedule queries and escalate where necessary
Directing, optimising and coordinating full-service delivery
Strategically plan and manage logistics and customer service
Supervise, Coach and train team members
Maintain metrics and analyse performance and implement improvements
Investigate and resolve operational, people and process issues in a timely and effective manner
Comply with Company Policy, ISO Requirements and all relevant legislation – Health & Safety, Organisation of Working Time Act, Equal Opportunities etc.
Our ideal candidate will have:
Minimum of 5 years of proven People scheduling/Logistics Experience
Record of successful service delivery and logistics management
Proficient in standard logistic/scheduling software
Good geographical knowledge of the area
Excellent analytical, problem solving, organisational and time management skills
Proven track record in people management role
Being a great communicator, team player, mentor and leader
Strong communication capabilities with excellent motivation & interpersonal skills
Self-directed working style
Results driven with excellent attention to detail
Demonstrated track record and in-depth knowledge of people logistics
Easily capable of making well informed decisions
Adapts well to change and ability to work under pressure
Strong customer focus
Strong IT and Systems Experience
Strong administrative skills
Closes:16 Jan 2020
Permanent / Full-time