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Scheduling Administrator

Location

DublinDublin

Company

Comfort Keepers

Date added

14/01/2020

Website

http://comfortkeepers.ie

Job Description:

As a Scheduling Administrator, you can expect an extremely rewarding career, ensuring we are delivering the highest quality care in your community

Due to our continued growth and expansion, we are delighted to offer Scheduling Administrator roles in Dublin North or South.

As a Scheduling Administrator, you can expect an extremely rewarding career, ensuring we are delivering the highest quality care in your community, to some of the most vulnerable members of society.

If our values of professionalism, continuous improvement, quality and caring are your values too then, we can offer you;

Work/Life Balance - 37.5 hours/week

Working Monday to Friday 08:30 - 17:00 *

Salary Negotiable DOE

Career Progression Opportunities

Great place to work voted on Indeed 2018 & 2019

Since 2005 Comfort Keepers have been providing a broad range of care to those most in need in our community; 

We have now grown to become Ireland's leading home care provider and were independently voted as Ireland’s 3rd best employer on Indeed in 2018 and 5th best place employer on Indeed in 2019.

The Scheduling Administrator will support the Team in completing the administration tasks that go along with rostering and scheduling people, route planner and logistics in the area. They will assist with client enquiries to ensure the highest level of care is delivered to our clients.  Full training will be provided for the successful candidate.

What would you be doing as a Scheduling Administrator?

Liaise with Carers in relation to routes and organise their schedules to make sure service is delivered with efficiency.

Managing routes and schedules and communicating with customers

Tracking and monitoring service delivery

Be a point of contact for all carer and client schedule queries and escalate where necessary

Directing, optimising and coordinating full-service delivery

Strategically plan and manage logistics and customer service

Supervise, Coach and train team members

Maintain metrics and analyse performance and implement improvements

KPI Management

Investigate and resolve operational, people and process issues in a timely and effective manner 

Comply with Company Policy, ISO Requirements and all relevant legislation – Health & Safety, Organisation of Working Time Act, Equal Opportunities etc.

Our ideal candidate will have:

Minimum of 5 years of proven People scheduling/Logistics Experience 

Record of successful service delivery and logistics management

Proficient in standard logistic/scheduling software

Good geographical knowledge of the area

Excellent analytical, problem solving, organisational and time management skills

Proven track record in people management role

Being a great communicator, team player, mentor and leader

Strong communication capabilities with excellent motivation & interpersonal skills

Self-directed working style

Results driven with excellent attention to detail

Demonstrated track record and in-depth knowledge of people logistics

Easily capable of making well informed decisions

Adapts well to change and ability to work under pressure

Strong customer focus

Strong IT and Systems Experience

Strong administrative skills

 

 

Closes:16 Jan 2020

 

Term

Permanent / Full-time

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