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Charity Shop Manager


West DublinDublin


Down Syndrome Ireland

Date added




Job Description:

About Down Syndrome Ireland (DSI)

Down Syndrome Ireland (DSI) is the national charity for people with Down syndrome and their families in Ireland, supporting over 3,500 members across 25 branches nationwide. We are working to achieve an optimal quality of life for people with Down syndrome, as equally valued, independent citizens.  

DSI is recruiting for a Shop Manager to help manage and develop its charity shop in Clondalkin, West Dublin. The ideal candidate will have the ability to drive sales and achieve income targets, as well as recruit, train, manage and motivate a team of volunteer staff. Relevant experience in retail and excellent customer service skills, along with the ability to work under pressure and prioritise a varied workload are essential attributes for the role.

Key Duties and Responsibilities:

    Effectively manage all day-to-day aspects of the charity shop including: staffing, customer service, stock and inventory, finances, promotion, security, health & safety
    Actively source, recruit, train, manage and motive a diverse team of volunteer staff
    Ensure the appearance of the shops internally and externally is attractive to customers and  that the customers experience is always welcoming and positive
    Financial responsibility to ensure that cash handling procedures, till receipts procedures, banking procedures and weekly sales reporting are adhered to at all times
    Promote the shop through a variety of free and low cost channels including  window displays, customer sales events, posters, flyers, local media and social media channels
    Responsible for the health & safety of all shop customers and staff
    Any other duties as designated by the Head of Fundraising and Retail.

Person Specification / Required Skills and Knowledge:

    Minimum 2 years’ relevant experience in a similar charity shop managerial role is essential
    Energetic, proactive and creative approach to work
    Experience using Microsoft Office, File Sharing (Online) and Social Media platforms
    Excellent customer service and people management skills
    Strong organisational and time management skills
    Good communicator with ability to lead, direct and motivate people
    Work effectively on own initiative and as part of a small team, with an open and positive attitude
    Ability to problem solve and implement effective solutions quickly
    Flexibility in working hours and duties – the role involves occasional out of hours work
    An understanding and empathy for the mission and work of Down Syndrome Ireland.


    Knowledge and experience of Ireland’s charity sector
    Use of  own car advantageous as travel between shops may be necessary on occasion.


    This is a permanent full-time role with a six month probationary period
    Competitive salary based on experience
    Role to commence September 2020.


    The Shop Manager role will be primarily based in  Down Syndrome Ireland’s charity shop in Clondalkin, West Dublin
    On occasion the role will require the attendance at meetings and training in Down Syndrome Ireland’s National Support Office in Ballymount, Dublin 12.

Closing date for applications is Friday, 25 September 2020



Permanent / Full-time

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