The D Hotel
We are currently recruiting for a Front Office Manager role to join our management team. We are looking for an enthusiastic, genuine and friendly person who will be responsible for managing the reception team. Reporting to the Operations Manager, the Front Office Manager will lead the experiences of our guests at check in, check out and during their stay.
Duties & responsibilities:
Manage the Front Office operation, ensuring delivery of exceptional guest service
Lead and develop the Front office team, making sure that the new and existing team members are properly trained
Set and review departmental objectives for the team and provide continuous employee feedback through appraisal process and job chats
Deal with any issues or complaints to the guests/customers satisfaction ensuring that management is informed and the issue/complaint is closed off and followed up on
Ensure all customer enquiries and requests for bookings are dealt with promptly, courteously and efficiently
Maximise sales through up-selling, encouraging the promotion of hotel facilities and rates
Duty Management shifts are an integral part of this role
Ensure that room reservation target is met or exceeded on a monthly basis.
Assist with revenue management
Contribute to the strategic running of the hotel
The ideal candidate will:
Have 5 years’ experience in a Front office leadership role
Excellent leadership, communication and motivational skill
Ability to oversee & delegate work to others.
A warm, friendly and approachable personality when dealing with fellow staff and guests.
The ability to work on their own initiative, as well as being capable of working as part of a team
Monday to Friday
Permanent / Full-time