Newbridge Road, Kildare
Sheehy Motor Group
Sheehy Motor Group has an exciting opportunity for a Trainee Warranty & Bodywork Administrator. This is an exciting opportunity to join the aftersales team and learn all aspects of the warranty and bodywork administration process.
The successful candidate must be able to demonstrate previous experience in an administrative capacity and prior experience within the motor industry and of the Kerridge system would also be advantageous.
The successful candidate will be trained in all aspects of the role and will become proficient in the co-ordination and processing of warranty claims for our Skoda, Volkswagen and Audi franchises and will be able to provide guidance and assistance to the aftersales teams on all warranty and bodywork related matters.
This is a full-time, Monday to Friday permanent position based at our dealership in Naas.
Following extensive training the successful candidate will be able to:
Understand the warranty claim process for each manufacturer
Be able to accurately cost all warranty jobs
Be able to record, check and process all claim information in line with manufacturer conditions
Ensure timely processing of Warranty claims to respective Manufacturers
Thorough understanding of the goodwill process and be able to process all goodwill requests
Investigate and query unsettled and short paid claims and assess their causes.
Record and control the systems for parts returns and inspections.
Provide advice and assistance to the Aftersales Teams in relation to warranty repairs
Ensure all internal and external communications are of the highest standards
Manage and maintain good working relationships with colleagues, dealers/ customers and any other external partner
Preparation of Bodywork estimates
Processing of all bodywork claims and management of all payments
Managing 3rd party bodywork suppliers and ensuring all costs are allocated accordingly
Strong administrative skills
Demonstrated ability to multitask and perform under pressure
Flexible and adaptable to change
Positive ‘can do’ attitude
Strong written and verbal communication skills
High level of attention to detail
Excellent PC skills
Minimum of three years’ experience in a fast-paced administrative role
Prior experience working within the motor industry in an aftersales position would be a distinct advantage
Prior experience of preparing bodywork estimates would be a distinct advantage
Be fluent in verbal and written English.
Knowledge of Kerridge would be a distinct advantage
Ability to multitask and work under pressure in a busy environment
Full Clean Driving Licence
Permanent / Full-time