Are you a qualified maintenance technician/mechanic with brilliant customer service skills looking for an interesting career change? Our client may have the perfect opportunity for you. Four roles have opened up for field service engineers, as part of the aftersales department. Of the roles 2 are based in Dublin, 1 in Offaly/Tipperary and the last in Wexford. When successful you will represent the company to customers, find, diagnose and rectify faults, and order the necessary spare parts. You will also manage routine services and inspection of the fleet and help the back office preserving correct planning master data.
Why you should apply:
Join a leading global manufacturer of forklift trucks and warehouse equipment
Become part of their innovative team, work alongside a diverse group of visionaries, thinkers and doers, working on developing pioneering solutions that lead to shared success.
Put your mind at ease knowing that they put their people first and live their diversity and inclusion values embracing all perspectives.
What you will be doing:
Communicating with external and internal customers in a professional and competent manner to drive business success
Finding, diagnosing and fixing faults and sourcing parts as deemed necessary
Complying with all site, company H&S, environmental policies and procedures, Engineering Standards and Safe Working Practices
Making sure time sheet data is accurate.
Maintaining the ERP system with daily updates
Keeping suitable vehicle stock and equipment levels and PPE to guarantee maximum productivity.
Obtaining parts and process order numbers authorisations with the first line of management
Work under own initiative without constant direction
Performing all allocated work and notifying the team leader of any arrears
Ensuring that stock levels/movement records are accurate and correct
Obtaining hour meter readings /site information as requested by relevant department.
Guaranteeing that all company issued equipment is kept in an acceptable condition
Any other duties which arise as a result of the above
What you need to apply:
Qualification or Trade Cert in Maintenance/Mechanics/Fitter/Technician/Automotive/Plant/HGV (NVQ level 3/ equivalent) in relevant discipline or industry experience.
Brilliant customer service skills
Excellent communication skills - telephone and email.
Flawless attention to detail
IT Skills (Microsoft Office suite)
Ability to maintain and achieve monthly targets and goals
Spirited, motivated and pro-active team player
Permanent / Full-time