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IT Support Specialist




Murphy Surveys Ltd.

Date added




Job Description:

Murphy Surveys is a geospatial and engineering surveying company with a strong focus on technology. Due to continued growth the company is looking for a talented and motivated IT Support Specialist based at it’s head office in Kilcullen, Co. Kildare.

The IT Support Specialist will play a key role in performing first and second level IT support for users across the company. The successful candidate will have a strong technical background and experience working with an IT helpdesk. The role involves ensuring the timely resolution of issues and responding to helpdesk requests from users.

A suitable candidate should have a broad knowledge of managing Microsoft Windows desktops and laptops, preparing and rebuilding PC’s, managing user accounts through Microsoft Active Directory and working with users in Office 365. Good communication skills are essential.

Key Responsibilities

Maintain the performance and quality of IT support as part of the IT support team

Support and maintenance of end user hardware. PC’s, Laptops, printers, mobile phones, video conferencing equipment etc.

Work with technology providers and 3rd party support to resolve issues

Manage user accounts and permissions

Record and track IT assets through an inventory system

Participate in the development and rollout of IT projects

Provide technical direction and training to staff

Provide and deploy end user hardware

Manage software installation and licenses

Occasional travel to other offices when required


Requirements and Experience

Strong technical background with 3+ years’ experience in an IT helpdesk environment

Relevant 3rd level qualification

Strong technical knowledge supporting users on Microsoft Windows 10 , Windows 7, Active Directory, Office 365

Experience of Exchange online and SharePoint

Experience in assisting end users – both locally and remotely

Experience working in a busy and pressurised environment

Work as part of a team with strong communication skills

Good documentation skills

Eagerness to learn new skills

Full driving license


Permanent / Full-time

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