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Specialist Language Support/Technical Support Trainer in Chinese




Voxpro Ltd

Date added




Job Description:

Duties to include ● Facilitate and deliver training for newly hired Trust Voxpro and specialist agents in English and Mandarin ● Facilitate and deliver Continuing Education for current Trust Voxpro team members in Mandarin ● Create training on Standard Operating Procedures (SOPs) for Trust Partners In Mandarin ● Transform an audience into an actively engaged, captivated and enthusiastic group of learners ● Work with other departments to consult, inform, and optimize training materials ● Collaborate closely with Trust Training Team to ensure global team alignment and streamlined education ● Possess a deep understanding Trust concepts and workflows and risks associated with our Airbnb platform that Trust specialists will face in their day to day responsibilities ● Experience creating and delivering engaging, self-contained online training modules in Mandarin ● Write training materials and translate already existing materials to Mandarin Requirements: ● Very strong level of English, both written and verbal ● Strong level of Mandarin both verbal and written ● Experience as a Trainer in Trust and Safety ● Certified Trainer in Payment Fraud and in Account Integrity ● Degree in Education is highly desirable ● Ability and eagerness to be innovative, fearless, flexible and adaptable, specifically in a rapidly changing environment ● Passion for education and teaching with a drive for measurable results ● Capacity to “own a room” by communicating in an articulate, confident and positive manner, be infectiously enthusiastic ● Believer and practitioner of an “always be learning” mindset - be forward-thinking, self-starting, feedback driven and accountable ● Collaborative personality - be communicative, willing and able to listen to all ideas, be flexible and work well with others ● Peer leader - well received when providing meaningful feedback and coaching ● Applicant should be detail oriented and organized, however, able to think creatively and holistically. ● Preferred technical skills: Google Drive Applications, iWork (Keynote, Pages and iMovie); experience with Absorb or Adobe Applications (specifically Captivate 8) is a huge plus! Voxpro are looking for an enthusiastic and passionate Trust and Safety trainer with Chinese who knows how to motivate and inspire, offer world-class support to our growing team, and facilitate impactful training.Together we work hard, we laugh a lot, we brainstorm nonstop, we surprise and delight with GIFs, and we give the best high-fives in town! Are you interested in working alongside our internal Trust & Safety Training team as well as our Partner Quality team to provide world-class support to our highly functioning partner team? Are you motivated and passionate about building digital learning modules, delivering in-person trainings and further developing our Trust Operation?Career LevelExperienced [Non-Managerial]Candidate Requirements EssentialMinimum Experience Required (Years): 1Minimum Qualification:Level 8 (incl Higher Diploma& Honours Bachelor Degree)DesirableAbility Skills:Communications, Interpersonal SkillsCompetency Skills:Initiative, Working on own Initiative


Permanent / Full-time

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