MAIN RESPONSIBILITIES

Manage existing key clients

Account management; responsibility for sales and service across a designated portfolio of existing local accounts
Conduct regular account review meetings with each large local account to review production and operational feedback, and to identify new business opportunities to maximise revenue
Sales campaigns; pro-active activity focussed on specific local business requirements
Develop and execute Account Development plans for all key local clients

Internal systems

Complete all internal processes to ensure details are correctly setup within relevant systems to include:
Working very closely with our reservations team
Advise accounts/finance team accordingly
Ensure that internal databases are kept up-to-date with accurate and relevant information held on records
Produce sales activity and production reports on a monthly basis or as required
Competent use of software packages such as Word, PowerPoint and Excel to support sales presentations and reporting request training where uncertain

Self-development

Ensure excellent knowledge of Company network and key locations and know how to easily access information regarding any location
Attend training events where appropriate
Develop a good knowledge and understanding of the business travel industry and the hospitality and serviced apartment sector

Role - Seek and win new business and manage customer care requirements

To carry out all tasks in accordance with procedures as outlined by the Head of Department.
Actively seek and win new business and maintain existing clients for Portmarnock Hotel & Golf Links within the: MICE Events, Social Events & Wedding Events sectors
Business Development -Use existing databases combined with new lead sources to identify or create new sales opportunities
Be creative in developing a local business development / sales strategy for both event & weddings business during this time. Outline new innovative initiatives to support both domestic and overseas MICE / wedding opportunity and customer care needs
Actively support proactive B2B sales, managing key accounts locally and working with other Central Sales teams with the hotel brand to engage with central key accounts – cross selling between other hotel properties where possible
Be creative and upsell all business mix in terms of length of stay, local vs global accounts
Attend exhibitions where necessary for business events: wedding, conferences and follow up leads where appropriate. Attend networking events and build strong personal networks
Conduct FAM trips, site inspection, sales presentations, networking events and B2B marketing as requested for any potential event, wedding or conference & banqueting clients
Conduct appointments and showcase the property to the local market
Prepare as needed RFPs from tender portals for any leisure, transient or MICE proposals
Manage all wedding enquires and converting where possible, to sales.
Send quotations following enquiries confirming details in writing to all clients; details bookings with Portmarnock Hotel & Golf Links terms and conditions, contracts & deposits.
To ensure new accounts complete a credit application form.
Up-date and maintain the Conference & Banqueting systems daily.
Maintain and update the Wedding, Conference and Event database within our CRM systems
Ensure all bookings and final details for function sheets are released to all departments on a weekly basis and any amendments made daily.
Ensure Function Sheets are issued as per Portmarnock Hotel Procedures and a function meeting held with all Head of Departments as per Hotel Procedures.
To be aware of key accounts with Portmarnock Hotel & Golf Links and liaise with company contacts, ensuring details are received well in advance of function and agreed rates applied.
To endeavour to meet the budgets in all relevant areas i.e. Room hire, Equipment, F&B etc.
Liaise with the Banqueting, Rooms Division and Food & Beverage departments.
Assist the sales and marketing director in new sales initiatives / research to develop and expand business and any other business support needs.
Ensure all tasks and checklists are actioned and completed during shift.

COMMUNICATION

To bring customer comments and issues to the attention of the Relevant Manager.
To maintain effective communications with all Departments with specific attention to Golf, Rooms Division and Food & Beverage.
To ensure that all are greeted with a friendly welcome and offered the highest standards of guest care and customer satisfaction throughout their stay.
To identify maintenance issues and report accordingly.

HEALTH AND SAFETY

To have full knowledge of and be able to act upon the Hotel & Golf Links Fire and Health and Safety Procedures.
To complete all duties and tasks with due care for the Health and Safety of yourself and other employees and guests.
To ensure the highest standards of personal presentation whilst wearing the company supplied uniform, in accordance with company dress code policy.
To report, and where necessary, take action on incidents, accidents, fire, loss or damage.

OCCASIONAL DUTIES

To carry out any other reasonable duties as requested by a member of the management team.

Attend meetings.

Attend Portmarnock Hotel & Golf Links Training.

Skills:

Sales, Customer Skills, Reporting

Benefits:

Paid Holidays, Meal Allowance / Canteen