Job Function:
Responsible for administrating service processes, assists the service team in maintaining accurate and on-time reports and records.

Essential Duties:
1. Receives and directs internal and external customer inquiries for the service department.
2. Checks work orders before submission to Service manager end customers.
3. Maintains service department filing, records and department information.
4. Opens work orders and maintains control until they are closed and invoiced.
5. Process warranty claims including the computation of charges, submission, and follow-up.

Skills &. Qualifications:
– Ability to use standard desktop applications such as Microsoft Office and internet functions.
– Understands the service software in the dealer business system and Deere warranty system.
– Advanced written communication skills in local language as well as in English.
– Ability to create, analyse and interpret reports.
– Organisational skills with attention to detail

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