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Call Centre Manager

Location

MallowCork

Company

Country Clean

Date added

13/05/2019

Website

http://countryclean.ie

Job Description:

Call Centre Manager

Responsibilities:

You will be joining a management team for a call centre of up to 30 staff 

Provide Mentorship to call centre staff

Mange Performance of call centre staff

Set KPI’s.

Deliver efficiencies in the call centre 

Act as a point of escalation for the call centre team.

Refine process to create efficiency and improve the customer experience

 

Experience:

3 years` experience in a management level role with a proven customer service focus.

Excellent relationship building and influencing skills with proven experience working as part of a large cross functional team.

Proven people management and leadership skills.

Have a good knowledge of call centre IT infrastructure   

Term

Permanent / Full-time

Apply for Call Centre Manager

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