Clearys of Kiltimagh
Cleary Nissan are the Nissan Main Dealers for Co. Mayo, holding this franchise for the past 37 years. We are hiring a Service Manager to add to our team here in Kiltimagh, Co. Mayo.
Service Manager's Responsibilities:
Implement and monitor workshop loading system
Implement and monitor job card system
Implement and monitor service reception to maximise booking efficiency
Regularly monitor workshop productivity, profitability and financial performance and take corrective actions if necessary
Assign work to relevant employees
Advise on diagnostic problems
Develop and maintain relationships with distributors, suppliers and other relevant contacts
Monitor equipment use and maintenance
Maintain and manage warranty debtors account and all warranty related paperwork and procedures in accordance with company and/or distributors policy
Implement and monitor estimating system
Insure accurate and up to date invoicing and payment
Monitor profitability of retail charge rate and parts margins
Develop and implement a marketing plan to maximise business for the workshop
Promote associated products and services
Manage workshop Health and Safety
Implement and monitor quality customer service programme and improve overall customer service levels within the Service Department
The ideal candidate will have a minimum of 2 years’ experience as a Service Manager in a motor franchised operation.
Good business acumen and will understand the KPI's of the Service Department and how they align with business goals.
Customer focused and with a natural desire to succeed in a fast-paced environment, paying attention to all detail.
Permanent / Full-time