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Service Manager

Location

KiltimaghMayo

Company

Clearys of Kiltimagh

Date added

27/07/2020

Website

http://clearys-kiltimagh.ie

Job Description:

Cleary Nissan are the Nissan Main Dealers for Co. Mayo, holding this franchise for the past 37 years. We are hiring a Service Manager to add to our team here in Kiltimagh, Co. Mayo.

Service Manager's Responsibilities:

    Implement and monitor workshop loading system
    Implement and monitor job card system
    Implement and monitor service reception to maximise booking efficiency
    Regularly monitor workshop productivity, profitability and financial performance and take corrective actions if necessary
    Assign work to relevant employees
    Advise on diagnostic problems
    Develop and maintain relationships with distributors, suppliers and other relevant contacts
    Monitor equipment use and maintenance
    Maintain and manage warranty debtors account and all warranty related paperwork and procedures in accordance with company and/or distributors policy
    Implement and monitor estimating system
    Insure accurate and up to date invoicing and payment
    Monitor profitability of retail charge rate and parts margins
    Develop and implement a marketing plan to maximise business for the workshop
    Promote associated products and services
    Manage workshop Health and Safety
    Implement and monitor quality customer service programme and improve overall customer service levels within the Service Department

Requirements:

    The ideal candidate will have a minimum of 2 years’ experience as a Service Manager in a motor franchised operation.
    Good business acumen and will understand the KPI's of the Service Department and how they align with business goals.
    Customer focused and with a natural desire to succeed in a fast-paced environment, paying attention to all detail.

Term

Permanent / Full-time

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